![]() If you receive any failure code for failed components please make a note of it. To establish that the hardware is fully functional. To do this run component tests from this link: Hi for the quick response and trying all the steps.įirst off, please run diagnostics on the sound card and speakers. Take care now and have a splendid week ahead. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. ![]() ![]() Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. Please visit this link for HDMI related issues for further assistance. Then please update the latest bios, chipset audio and video drivers from this link: (under sound audio and game controllers in device manager) and restart the computer for the changes to take effect. Please uninstall the audio driver from device manager and check the option “to delete the software for this device also”. The HP driver link lists Realtek audio and not IDT.
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